Terms of Service

These Terms of Service govern your use of Belour. By creating an account or using the service, you accept them. If you don’t agree, please don’t use Belour.

1. Who we are

Belour is provided by KELICODE, obrt za računalno programiranje, vl. Kristijan Kelić, Fra Grge Martića 10, 21210 Solin, Croatia (“Belour”, “we”). You can reach us at support@belour.app.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles questions about payments and refunds.

2. The service

Belour lets you design digital invitations for weddings, birthdays, christenings and other celebrations, publish them as an invitation website and share them with your guests via a link. Belour itself does not send invitations by email or SMS. With a published invitation you can collect RSVPs, organise guests into groups, export the seating plan and track your event expenses. With guest photos, your guests can also send you the photos and videos they took by scanning a QR code, without an app or account.

Designing is free. You pay once per invitation, when you publish it, and once per event if you add guest photos (section 6).

3. Your account

You must be at least 18 years old to create an account. To register, you provide your full name, email address, preferred language and a password. You are responsible for keeping your login details secure and for everything done through your account. Tell us right away if you suspect unauthorised use. Each person may have only one account.

4. Your content and your guests

• Everything you create on Belour — invitation texts and designs, photos, guest lists and expenses — remains yours. You give us a limited licence to store, process and display it only to provide the service.
• You confirm that you have the right to use the photos and texts you upload and that they do not infringe anyone else’s rights.
• A published invitation, with its event details and any contact details you choose to show, can be opened by anyone who has its link. Share the link only with people you want to invite.
• Only enter guests’ personal data that you are allowed to share with us. We process guest data on your behalf, as described in the Privacy Policy.
• Photos and videos your guests send you are stored for you and shown only to you, under the same licence. Anyone who has the QR code or its link can send files while uploads are open, so share it only with your guests; you can turn the link off or replace it at any time. We don’t review what guests send; you can delete any file.

5. Acceptable use

You agree not to:

• use Belour for unlawful, fraudulent or misleading purposes, including fake invitations or spam;
• upload content that is illegal or offensive, or that infringes intellectual property or privacy rights;
• try to gain unauthorised access to the system or to other users’ accounts;
• overload or disrupt the platform, including with automated tools;
• copy, sell or resell the service without our written permission.

6. Price and payment

Each invitation costs €35, paid once when you publish it. Guest photos cost €29 per event, paid once, and can be added to a published invitation. There is no subscription and no recurring charge. Prices are shown in euros. Paddle calculates any applicable taxes at checkout and issues the invoice. The purchase is also subject to the Paddle Buyer Terms.

7. Refunds

You can get a full refund within 14 days of payment, without giving a reason. The details are in our refund policy.

8. Your invitation after the event

A published invitation accepts RSVPs until the event day begins and can be edited until the event day ends. After that it is archived: guests can still open it and you can still view and export your guest list, but it can no longer be changed.

If you added guest photos, guests can send photos and videos until 30 days after the event, up to 30 GB and 5,000 files per event. 60 days after the event we permanently delete all of them. We email you when uploads close and 7 days before the deletion. We don’t keep backups, so download the files you want to keep in time; deleted files can’t be recovered.

9. Intellectual property

Belour’s software, design, templates and brand belong to us and are protected by intellectual property law. Apart from the right to use the service under these Terms, you get no rights to them.

10. Availability

We work to keep Belour running smoothly but cannot guarantee an uninterrupted or error-free service. We may suspend it temporarily for maintenance, upgrades or reasons beyond our control, and we try to keep interruptions short, especially close to your event.

11. Liability

Belour is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential damage, lost profit, or loss of data caused by technical problems or by using or being unable to use the service. This does not limit our liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be excluded by law.

12. Ending the agreement

You can stop using Belour at any time and delete your account yourself in the app, as described in the Privacy Policy. We may suspend or close accounts that seriously or repeatedly breach these Terms, or where needed to prevent fraud or a security risk.

13. Governing law and disputes

These Terms are governed by the law of the Republic of Croatia. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live. Disputes are decided by the competent court at our registered seat; as a consumer, you may also bring proceedings in the courts of your own country.

14. Changes to these Terms

We may update these Terms. We will tell you about significant changes by email before they take effect. If you keep using Belour after that, the new Terms apply. If these Terms are translated, the Croatian version prevails in case of any discrepancy.

15. Contact

Questions about these Terms? Write to support@belour.app.